Privacy Policy
Wrekin Gas & Heating Ltd is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

1. Who We Are

Wrekin Gas & Heating Ltd is the data controller responsible for your personal data. By using our website, you consent to the collection and processing of your data as described in this Privacy Policy.

For any privacy-related inquiries, contact us at:
Email: tom@heating.plumbing

2. Information We Collect

When you visit our website, we may collect the following types of data:

a) Automatically Collected Data (Device Information)

• IP address

• Web browser type and version

• Time zone and location

• Pages visited and interaction with the site

• Referring websites or search terms

b) Personal Data You Provide

• Name and contact details (email, phone, address)

• Payment information (if applicable)

• Information provided via contact forms or service inquiries

We collect only the minimum necessary data required for website functionality, customer service, and business operations.

3. Why We Collect Your Data

We process your personal data for the following reasons:

• To provide and improve our services

• To communicate with you regarding inquiries or service requests

• To maintain website security and prevent fraud

• To comply with legal obligations

• To analyze website performance and enhance user experience

You may browse our website without revealing personal details, but certain features (e.g., contact forms) may require data submission.

4. Your Rights

If you are a UK or EU resident, you have the following data protection rights:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure (“right to be forgotten”)

• The right to restrict processing

• The right to data portability

• The right to object to processing

• Rights related to automated decision-making and profiling

To exercise these rights, contact us at tom@heating.plumbing.

5. Data Sharing & Storage

• We do not sell or rent personal data to third parties.

• Your data may be processed by secure third-party service providers (e.g., payment processors, email systems) under strict confidentiality agreements.

• Data may be transferred outside the UK/EU in compliance with legal safeguards.

6. Information Security

We implement administrative, technical, and physical security measures to protect your data from unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure.

7. Legal Disclosure

We may disclose personal data when required by law or to protect legal rights, safety, or investigate fraud.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and recommend reviewing their policies.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

For any privacy concerns, contact tom@heating.plumbing.