Frequently Asked Questions

Services & Expertise

1. What services do you offer?
We offer expert plumbing and heating services in Telford, including boiler installations, radiator fitting, air source heat pumps, and underfloor heating systems. Our heating system maintenance covers central heating, gas fires, cookers, natural gas, and LPG setups, ensuring your home remains warm and efficient. For hot water solutions, we provide water cylinder installations and upgrades. Our bathroom and kitchen plumbing services include fixture installations, pipework, and drain unblocking. Additionally, we offer landlord gas safety certificates, smart heating controls, and 24/7 emergency repairs.

2. Why choose Wrekin Gas & Heating?
Our Gas Safe–registered engineers deliver personalized service with competitive pricing and a 100% satisfaction guarantee.

3. Do you handle commercial heating projects?
Yes! We serve both residential and commercial clients, handling system installations, maintenance, and emergency repairs for businesses throughout Telford and surrounding areas.

4. What types of boilers do you install?
We install combi, system, and conventional boilers, recommending the most energy-efficient models to suit your home’s needs.

5. Can you install renewable energy systems?
Absolutely—we install air-source heat pumps and solar water heating systems to help reduce energy bills and lower carbon footprints.

6. Do you install underfloor heating?
Yes! Our specialists provide energy-efficient underfloor heating installations for both homes and businesses.

Safety & Certification

7. Are your engineers certified?
Yes—every technician is Gas Safe–registered and fully insured for your safety and peace of mind.

8. How do I verify a technician’s credentials?
Simply ask for their Gas Safe ID card or verify their details on the official Gas Safe Register website.

9. What COVID-19 safety measures do you follow?
We follow strict protocols including mask-wearing, sanitized tools, and social distancing. Contactless service is also available.

10. What should I do if I smell gas?
Immediately turn off the gas supply, open windows, avoid flames, and call 0800 111 999.

11. Can you install carbon monoxide detectors?
Yes—we install detectors near boilers and sleeping areas to enhance your home’s safety.

Emergency Services

12. Do you offer 24/7 emergency repairs?
Yes! For boiler breakdowns, burst pipes, or gas leaks, call 07929 204664 any time, day or night.

13. How fast is your emergency response?
We strive to arrive within 2 hours in Telford and nearby areas to address urgent issues quickly.

14. How do I turn off my water supply in an emergency?
Locate the stopcock (typically under the kitchen sink, or in the bathroom) and turn it clockwise. If you need help, just call us.

Installations & Repairs

15. How long does a boiler installation take?
Most installations are completed within 1–2 days, depending on the project’s complexity.

16. Can you relocate my boiler?
Yes—we assess your home’s layout and provide a detailed quote for relocating your boiler if feasible.

17. What’s the average lifespan of a boiler?
With proper maintenance, boilers typically last 10–15 years. We also offer advice on when a replacement may be more efficient.

18. What is a power flush?
A power flush is a deep clean of your central heating system to remove sludge and improve performance—recommended every 5–6 years.

19. Do you install outdoor taps?
Yes! Ideal for gardening or car washing, with options for frost-proof installations.

Maintenance & Efficiency

20. How often should I service my boiler?
We recommend an annual service to maintain safety, efficiency, and ensure your warranty remains valid.

21. What’s included in a boiler service?
Our service includes checks for leaks, gas pressure, flue safety, and cleaning of critical components.

22. How can I reduce my heating bills?
Upgrade to a smart thermostat, insulate pipes, and bleed radiators regularly to improve efficiency and lower costs.

23. What are thermostatic radiator valves (TRVs)?
TRVs allow you to control the temperature of individual rooms, optimizing energy use and comfort.

24. How do I balance radiators?
Our technicians adjust the valves to ensure even heat distribution throughout your home.

25. What causes condensate pipes to freeze?
Cold weather can cause freezing; we recommend insulation or applying warm water over the pipe as a temporary fix.

Plumbing Solutions

26. How can I improve water pressure?
Check for leaks, clean showerheads, or consider installing a booster pump for improved pressure.

27. Can you install heated towel rails?
Yes! We offer stylish, energy-efficient heated towel rails to keep your bathroom warm and comfortable.

28. Why does my toilet keep running?
A running toilet is often caused by a faulty fill valve. We can replace it and diagnose any further issues.

29. How do I unclog a drain?
Avoid chemical cleaners; use a plunger or call us for professional drain jetting services.

30. Why does my hot water run out quickly?
An undersized water heater may be the cause. We can recommend upgrades like a larger tank or a combi boiler.

Smart Technology & Eco Solutions

31. Do you install smart heating controls?
Yes! We set up systems like Nest, Hive, and Tado that allow you to manage heating remotely via smartphone.

32. Can you integrate smart home systems?
We seamlessly sync your heating controls with Alexa, Google Home, and Apple HomeKit for added convenience.

33. How do you dispose of old boilers?
We responsibly recycle components through certified partners to minimize environmental impact.

34. Do you recommend eco-friendly products?
Yes—ask us about low-flow taps, high-efficiency boilers, and rainwater harvesting systems.

Trust & Transparency

35. How can I be sure of your trustworthiness and quality?
At Wrekin Gas & Heating Ltd, we build trust by employing experienced, Gas Safe–registered engineers and maintaining clear, honest communication from start to finish.

36. Can I get a detailed quote before any work begins?
Absolutely—we provide a no-obligation, detailed written estimate so you know exactly what to expect, with all costs and scope clearly outlined.

37. What measures do you take to ensure fair pricing?
We conduct regular market analyses to offer competitive, transparent pricing. Plus, if you receive a better written quote for the same work, we’ll match it.

38. How can I verify the quality of your previous work?
We invite you to review our portfolio and read our customer testimonials online. We’re also happy to provide personal references upon request.

39. What if I’m not satisfied with the service provided?
Your satisfaction is our priority. If you’re not completely happy with our work, contact us within 14 days for free rework or a refund.

40. How can I be sure of your pricing fairness?
We are committed to upfront pricing with no hidden fees. Our detailed quotes and price matching policy ensure you receive the best value.

41. Are your engineers licensed and insured?
Yes—every technician is fully insured and holds Gas Safe registration, meeting the highest industry standards.

42. How do you handle unexpected issues during a job?
We promptly communicate any unforeseen issues, discussing potential changes and additional costs before proceeding—ensuring you’re informed every step of the way.

43. Can you provide references or testimonials from previous customers?
Certainly! We proudly share customer testimonials and can provide personal references to showcase our track record of quality service.

44. What warranties or guarantees do you offer on your work?
We offer warranties on both labor and parts. Specific details are provided before work begins, so you have complete peace of mind.

If you have any other questions call 01952 482784. Thank you.